Transcripción del resumen del autor. A key objective for any successful organisation is to be represented by employees who know their business and products inside out, understand their customers' needs and enthusiastically advocate solutions that can help both parties achieve their business objectives. However, this does not happen overnight, and unless organisations are prepared to make the necessary investment in the development of their most valuable asset - their people - this can often be little more than a pipe dream. The process industry is no different to any other in this respect, as Honeywell's Michel Jennes, EMEA Automation College Manager, and David Gillespie, Senior Manager - Technical Training, explain.

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