Squeezing hard to improve quality Report on Customer Service Performance Measures in UK Network Industries
Chau, Vinh Sum
Squeezing hard to improve quality Report on Customer Service Performance Measures in UK Network Industries - Norwich University of East Anglia 2002 - Chau, Vinh Sum .
Este trabajo forma parte del proyecto "Regulatory Design: External and Internal Performance Measures in Regulated Industries", fundado por el Economic and Social Research Council (CCR Working Paper CCR 02-3). ; Navegadores de Internet ; Adobe Acrobat (PDF)
Squeezing hard to improve quality Report on Customer Service Performance Measures in UK Network Industries - Norwich University of East Anglia 2002 - Chau, Vinh Sum .
Este trabajo forma parte del proyecto "Regulatory Design: External and Internal Performance Measures in Regulated Industries", fundado por el Economic and Social Research Council (CCR Working Paper CCR 02-3). ; Navegadores de Internet ; Adobe Acrobat (PDF)
