000 00443nab a2200169 4500
005 20260520003955.0
008 260224s2010 xxu
245 0 0 _aThe 10 commandments of customer support
260 _a
_b
_coct. 2010
270 _a20/01/2011 ; 20/01/2011
300 _a1 p. ; 8
581 _a10
773 0 _tPower Engineering
_g114
942 _cARTICULO
100 1 _aZawodniak, Rodger
_943961
999 _c172822
_d172822