| 000 | 00864nmc a2200181 4500 | ||
|---|---|---|---|
| 005 | 20260608201237.0 | ||
| 008 | 260224s2002 xxu ing | ||
| 041 | _aInglés | ||
| 100 | 1 |
_aChau, Vinh Sum _917051 |
|
| 245 | 0 | 0 |
_aSqueezing hard to improve quality _bReport on Customer Service Performance Measures in UK Network Industries |
| 260 |
_aNorwich _bUniversity of East Anglia _c2002 |
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| 270 | _a21/05/2009 ; 19/08/2003 | ||
| 500 | _aEste trabajo forma parte del proyecto "Regulatory Design: External and Internal Performance Measures in Regulated Industries", fundado por el Economic and Social Research Council (CCR Working Paper CCR 02-3). ; Navegadores de Internet ; Adobe Acrobat (PDF) | ||
| 800 | 1 |
_aChau, Vinh Sum _917051 |
|
| 856 | _uhttp://www.ccr.uea.ac.uk/workingpapers/ccr02-3.pdf | ||
| 942 | _cARCHIVO | ||
| 999 |
_c140885 _d140885 |
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