@book{160765,
	author = {Instituto Argentino del Petróleo y del Gas, IAPG and Congreso Latinoamericano de Calidad (2do. : 2004 mar. 28-31 : Bariloche) and Instituto Argentino del Petróleo y del Gas, IAPG},
	title = {Measurable increases in customer and employee satisfaction, through standardization and continuous improvement processes at the offices of landmark graphics corporations global technical assistance centers - A historical review},
	publisher = {Instituto Argentino del Petróleo y del Gas, IAPG},
	url = {https://biblioteca.iapg.org.ar/ArchivosAdjuntos/CongresodeCalidad/091.pdf}
}