TY  - BOOK
AU  - Hauser,John R.
TI  - How puritan-bennett used the house of quality
U1  - 620.004 S634 0009985 
PY  - 1993///
CY  - Massachusetts
PB  - Sloan Management Review
KW  - Gestión de calidad
N1  - Separata de la revista Sloan Management Review (spring 1993)
ER  -