TY  - DATA
AU  - Waddams Price,Catherine
AU  - Brigham,Bitten
AU  - Fitzgerald,Lin
AU  - Brigham,Bitten
AU  - Fitzgerald,Lin
TI  - Service quality in regulated monopolies
PY  - 2002///
CY  - Norwich
PB  - University of East Anglia
N1  - Navegadores de Internet ; Adobe Acrobat (PDF)
UR  - http://www.ccr.uea.ac.uk/workingpapers/ccr02-4.pdf
ER  -