TY  - DATA
AU  - Chau,Vinh Sum
TI  - Squeezing hard to improve quality: Report on Customer Service Performance Measures in UK Network Industries
PY  - 2002///
CY  - Norwich
PB  - University of East Anglia
N1  - Este trabajo forma parte del proyecto "Regulatory Design: External and Internal Performance Measures in Regulated Industries", fundado por el Economic and Social Research Council (CCR Working Paper CCR 02-3). ; Navegadores de Internet ; Adobe Acrobat (PDF)
UR  - http://www.ccr.uea.ac.uk/workingpapers/ccr02-3.pdf
ER  -