@book{140885,
	author = {Chau, Vinh Sum},
	title = {Squeezing hard to improve quality},
	publisher = {University of East Anglia},
	year = {2002},
	address = {Norwich},
	note = {Este trabajo forma parte del proyecto "Regulatory Design: External and Internal Performance Measures in Regulated Industries", fundado por el Economic and Social Research Council (CCR Working Paper CCR 02-3). ; Navegadores de Internet ; Adobe Acrobat (PDF)},
	url = {http://www.ccr.uea.ac.uk/workingpapers/ccr02-3.pdf}
}