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Transcripción del abstract original del autor: Since 1992, Transportadora de Gas del Sur (TGS) has been operating the longest gas pipeline system in South America. Prior to that date, the system was managed by GE, a state-owned company. Early on in the administration of the company, some improvement opportunities were identified in the technical, commercial, management and personnel fields. An integrated transformation process was developed which involved major investments, acquisition of new technology, re-design of the work force, and new work methodologies. The direction of the actions taken by the company was based on an attempt to achieve permanent improvement on business results. Four of the established goals stand apart from the rest in that they entail a direct impact on the efficiency of the transport system. The goals are closely related to our strong commitment towards environmental protection. Those goals are: A decrease in the number of pipeline failures. A decrease in Compressor Stations downtime Improvement of the measuring system Quality, Safety and Environmental Management. This work details the actions taken and the results obtained.